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Working in a small and friendly team of 3, you will provide on-site 1st and 2nd line tech support to 130 users. Hours of work are 9-5, Monday to Friday. This is a fully office-based role.
Salary is £30,000, competitive salary, 25 days hols plus BH’s, parking.
OVERVIEW OF THE ROLE
- Be the first point of contact for all IT issues via the ticketing system, logging and categorising all queries
- Resolving or escalating incidents, keeping detailed records of solutions and progress on tasks
- Liaising with 3rd party ISP re escalated tickets
- Assisting with project work, e.g., exploring new IT tools, software or security practices
- Onboarding and offboarding employees regarding IT
ABOUT YOU
- Fantastic interpersonal and communication skills are a must in this role
- Able to communicate with users at very different skill levels, and naturally adapting your approach/language
- 2+ years of 1st and 2nd line experience
- Enjoy working in a fast-paced setting
- Windows Server and Microsoft 365 experience is essential, and Salesforce is desirable
