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Role: Scanning Associate
Full Time and Permanent
£26,000
Monday- Friday Office Hours- Fully Office Based
Roles and Responsibilities:
• Managing the incoming posts, Sorting, Separating the docs with separators, Scanning the documents with required quality standards and within stipulated SLA by maintaining a report of all the numbers and report on timely basis.
• Maintain control sheets to verify the numbers at every stage.
• Managing the Original documents received via post, by taking a copy of the document, maintaining a log, returning the originals by post back to the sender.
• Damaged mails must be tracked and reported with evidence on time.
• Rejection/exception queues to be addressed on time and resolve the issue related to scanning.
• Few Physical forms needs to be filled manually as per the process manuals and to be initiated to sender.
• Working with Internal teams to resolve any scanning related issues.
• Must adhere to all compliance and Information security standards and must report any breach or incident on time.
• Managing in house printing for certain processes and to be made ready to dispatch by packing in envelope with required stamping types.
• Documents maintained in the secured storage must be handled carefully for rescanning requests.
• Must follow the standard procedures defined for scanning and handling the posts.
• Must be able to work in a team environment, communicate with other agents and promote a positive work ethics.
• Should be customer centric and be focused on delivering excellence.
• Should possess effective problem-solving skills and can deliver timely resolution.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Meet targets like Quality, AHT, Compliance, Attendance & Adherence.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Ability to manage priorities, multi-task & cross skill across all the tasks.
Competencies/Skills:
• Should be Undergraduate / Graduate with experience in front office/ administrative/ office operations
• Ability to work in a target-oriented environment.
• Should be a good team player.
• Should have excellent interpersonal skills.
• strong ability to multi-task
• Ability to read and understand a wide range of materials.
