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The Business Support Co-ordinator will be primarily responsible for the front-of-house delivery of a seamless user and visitor experience in the Nottingham office, ensuring an efficient, professional and welcoming environment. The role of the Business Support Co-ordinator is to serve as a focal point between internal business operations and external clients, visitors and other businesses within our premises, ensuring that the highest level of service is provided to all stakeholders. The individual will be multi-skilled to meet the wide and varied requirements of the role.
KEY RESPONSIBILITIES include, but are not limited to;
- Provide an exceptional customer service experience to visitors, internal and external clients/colleagues, acting as a single point of contact for all enquiries
- Take an active role in driving and recording the social values agenda of the company through imaginative and inspirational activities and team volunteering days (Social Values Sponsor)
- Arrange and support internal events, ie team building, business briefings, Christmas party, CPD sessions.
- Arrange and support client events.
- Efficient visitor registration and host notification. Ensure visitors are greeted and welcomed courteously and their needs are anticipated
- Undertake general office administration duties, including managing emails, phone calls, incoming and outgoing mail, office supplies and co-ordinating meetings, ensuring efficient workflow and effective communication within the office environment
- Advise visitors and new colleagues on required Health and Safety procedures and emergency evacuation requirements.
- Maintain files and records with effective filing systems
- Ensure the overall environment is maintained in a clean, tidy and organised manner at all times
- Trouble shoot client and visitor problems using research and problem-solving skills
- Organise concierge type services as required for visitors and colleagues, where required and provide general information on services available within the local area
- Work alongside FM team to ensure compliance records are updated and maintained
- Facilitate annual internal and external audits.
- Assist with the induction of new colleagues
- Co-ordinate archiving and document storage/destruction requirements
- In-house Fire Warden/First Aider (training will be given)
- Management of office facilities, to include Board Room set up and refreshments
- Go-to point for facilities queries to include printers/AV equipment (training will be given)
- Monitor statistics on mandatory training, timesheets, office attendance etc.
PERSON SPECIFICATION - SKILLS AND EXPERIENCE
- Strong administration and customer service skills with experience of operating within a high-profile customer-facing environment and/or providing/managing reception/front of house service delivery in a seamless manner
- Basic event management skills would be an advantage, together with a knowledge of Social Value within the workplace.
- Service orientated attitude with a flair for pro-active problem solving
- Ability to motivate self and others, excellent time management and organisational skills, whilst working on own initiative
- Good level of technology skills required to operate visitor management and other software systems
- Excellent organisational and record keeping skills
- Proficient in all Microsoft Office applications, eg Outlook / Word / Excel/ Teams / Powerpoint
- Excellent command of both spoken and written English, with the ability to create and edit copy to correct grammar, spelling and punctuation to ensure consistent and accurate standard and style
- Fire Warden/First Aider experience (not essential as training will be provided)
- A strong, reliable team player and effective communicator within a professional services environment, able to establish and maintain harmonious and professional relationships with clients and colleagues
- Able to multi-task and work under pressure to tight deadlines with changing demands and priorities, whilst maintaining exceptional attention to detail
- Monitor office expenditure through basic bookkeeping activities
- Flexible to work outside of core office hours, where required
This is a Temporary to Permanent role working Monday to Friday 8.30 - 5pm and is office based.
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
