Housing and Tenancy Support Worker

Role:                Housing & Tenancy Support Officer

Location:         Central Nottingham

Hours:             24 – 30 hours per week + on call

Salary:             £28,340,00 pro rata

Start Date:       As soon as possible

Duration:         Permanent – will consider Temporary

Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.

Key Responsibilities:

• Provide support to tenants to enable them to build capacity for independent living and recover from crises.

• Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs

• Facilitate appropriate signposting and specialist referrals for tenants to other support services.

• Visit individuals in their homes to identify any tenancy management issues or additional support needs.

• Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value

• Liaising with landlords and being aware of the detail of tenancy and licence agreements.

• Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures.

• Risk assessing pursuing complaints versus potential outcomes.

• Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.

• Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities

• Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.

Requirements:

· Professional qualification in a relevant property/housing management discipline OR relevant experience

· Experience of supported housing would be useful

· Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence

· Knowledge and experience of working with local council housing authorities, and housing benefit claims.

· Knowledge of housing, welfare and policy relating to DVA

· Ability to use Microsoft applications and housing management system

· An enhanced DBS clearance is required for this role

· A full driver’s licence and access to own vehicle

Supporting Futures acts as both an employer and agency.