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Tenant Liaison Officer - Nottingham
Start Date: ASAP
Are you passionate about ensuring tenants receive the best possible service? We are looking for a dedicated Tenant Liaison Officer to join our team in Nottingham!
In this crucial role, you will act as the primary point of contact between residents and the service team, working to maintain the highest levels of satisfaction and service delivery. As a Tenant Liaison Officer, you will:
- Ensure excellent service delivery: Support residents in accessing and receiving the best services available.
- Build strong client relationships: Develop key client contacts to represent residents fairly and effectively.
- Resolve complaints efficiently: Handle and resolve any escalated complaints, ensuring the Complaints Procedure is followed to provide quick and satisfactory resolutions.
- Keep residents informed: Communicate any delays or changes to scheduled work, ensuring residents are kept up-to-date.
- Collaborate daily: Participate in daily line management meetings and client/management open forum discussions to ensure smooth communication.
- Support new residents: Complete resident inductions and maintain accurate profiles.
- Engage with residents: Interact daily with residents to foster a positive and supportive environment.
We are looking for a proactive and empathetic individual who thrives in a client-facing role, can manage multiple tasks effectively, and is committed to ensuring the best experience for residents.
If you're ready to make a difference and take on a rewarding challenge, apply today to become our new Tenant Liaison Officer in Nottingham!
Apply Now!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
