Key Account Executive

Madisons Recruitment are currently recruiting for a Key Account Executive on behalf of our client, one of the leading importers and distributers of food.

As a Key Account Executive, you will be responsible for acting as a business contact for all major retail (Supermarket) accounts; developing key accounts and maintaining long term relationships; satisfying the requests made by customers related to invoices, purchase orders, and other documents; handling queries from customers; tracking customer orders and responding to requests; coordinating with logistics and marketing division.

Responsibilities:

• Support the Sales Director by researching accounts and generating sales leads for the company brand to open new listings across primarily retail grocers as well as develop other sales channels such as foodservice and catering
• Support the Sales Director with the design product and business presentations to present to the major retailers Buying Team
• Identify and develop key customer contacts
• Booking in appointments with supermarket buyers/head office teams
• Build strong relationships with clients to maintain business and to acquire new customers.
• Manage the day-to-day relationship and contact with the retail buying teams
• Provide promotional support for the key accounts
• Liaise with Supply Chain, Warehouse, logistics and the Customer to secure well executed instore Promotions and availability
• Deliver agreed monthly and three-monthly business sales forecasts
• Provide appropriate customer support in relation to new product launches- new line information, product codes, pack samples/mock-ups
• Resolve complaints and keep track of all processes pertaining to every client account.
• Act as the client’s representative in the organisation to facilitate the best customer service for each client.
• Collect and analyse data about consumer behaviour to understand trend changes in clients’ needs.
• Administration for the key accounts, for example new line forms and updating and reviewing the EDI systems

Requirements:

• Knowledge and experience of using EDI supermarket system
• Previous experience and knowledge of key account management within the major retail supermarkets
• Experience with liaising with supermarket buyers’ & good communication skills essential
• An up to date understanding of consumer behaviour in their industry
• Commercial and business planning /forecasting experience
• Product knowledge awareness
• Outstanding problem-solving skills to address clients’ complaints or needs
• Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
• Analytical skills for analysing clients’ data
• Multitasking and time management skills to manage multiple clients and tasks at the same time
• Attention to detail and strong organisational skills

Benefits:

• Auto enrolment pension
• 22 days holiday, plus 8 bank holidays (some holidays need to be saved for Christmas shutdown period, dates vary based on customer base)
• Free onsite parking

If you are interested in this Key Account Executive position, please apply with an up-to-date copy of your CV. For further information, please contact Craig at Madisons Recruitment Head Office. 

Consultant Name: Craig Lovett

Landline: (phone number removed)

Email: (url removed)

“INDHP”