Housing Patch Officer

• Job Type: Temporary (3-month initial contract)
• Location: Nottingham (Hybrid working - 3 days office, 2 days home)
• Salary: up to 19.74 PAYE OR up to 25.95 Umbrella per hour

We are seeking one Housing Patch Officer for a temporary role with the potential for extension. Ideal candidates will have a robust background in housing management and be adept at handling a variety of community-related challenges. This role is perfect for those who are committed to delivering exceptional service and making a positive impact within the housing sector.

Day to day of the role:

• Undertake tenancy and site visits to ensure adherence to housing standards and policies.
• Manage anti-social behaviour cases, including attending and contributing to multi-agency meetings.
• Conduct joint visits with partner agencies, including social care and the police, to address complex cases.
• Handle a variety of inquiries through emails and telephone calls regarding tenancy and estate matters.
• Maintain a high level of customer service, providing support and advice to residents.

Required Skills & Qualifications:

• At least 2 years of experience in a housing management team within a local authority or Housing Association.
• Comprehensive knowledge of housing management functions including tenancy management, ASB, safeguarding, rents, multi-agency working, and estate work.
• Proficiency in Microsoft Office packages including Excel, Word, Outlook, and Microsoft Teams.
• Desirable: Familiarity with ReAct ASB case management system (not essential).
• Desirable: Familiarity with Northgate/NEC housing management system (not essential).
• Ability to commute to Nottingham and adhere to the hybrid working arrangement.

To apply for this Housing Patch Officer role, please submit your CV or contact me directly on