Outreach Adviser

Migrant Help have an exciting opportunity to recruit a Outreach Adviser to join our vibrant and committed Outreach team. This role is Homebased covering The Midlands. You will be joining us on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended. In return, you will receive a competitive salary of £28,639 - £31,612 per annum.

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Outreach Adviser role:

As the Outreach Adviser, you will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!

The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

Key responsibilities of our Outreach Adviser:

• Assisting clients with applications for Asylum Support and Move on Services
• Signposting clients to specialised support where required
• To manage a caseload offering appropriate support in a designated timeframe
• Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
• Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
• Provide Advice and Guidance to Asylum Seekers as required
• Provide signposting and make referrals to other services as appropriate
• Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
• Ensure the Outreach and Move on Manager is kept updated with any trends

Skills and experience we are looking for in our Outreach Adviser:

• Excellent interpersonal skills/ability to communicate with diverse groups
• Experience working in a multi-disciplinary and multi-cultural environment
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to work flexibly on own initiative and as part of a team as required
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

What else to expect:

• An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a ‘Great Place to Work’
• The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required

? These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Closing Date:13th October 2024

If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you!