Social Care Advisor / Service Advisor

Location: Nottinghamshire
Job Type: temporary, Full-time
Salary: £12.08 PAYE / £16.11 Umbrella per hour

We are seeking a dedicated Service Advisor to join our Adult Social Care and Public Health Department. This role is crucial in providing high-quality advice, information, and access to services, ensuring effective support and guidance to the public and professionals within the social care sector.

Day-to-day of the role:

Provide immediate, high-quality, and courteous advice and referral services to the public, service users, and representatives from various departments or agencies.
Offer specialist social care advice, support, and guidance to other front-line workers and health staff.
Triage referrals to determine appropriate outcomes, including signposting, accessing other services, or escalating for detailed community care assessments.
Maintain accurate records, complete electronic referrals, and forward them to relevant services.
Handle public complaints in line with the County Council’s Complaints Procedures.
Update and maintain resource databases and information leaflets to better inform service users and carers.
Establish and maintain liaison with local agencies to publicise services and build good working relationships.
Attend team and other relevant meetings as required.

Required Skills & Qualifications:

Strong interpersonal skills with the ability to engage effectively with colleagues, senior managers, and customers.
Proven decision-making and problem-solving skills, with the ability to devise solutions and prioritise resources.
Experience in front-line contact with the public in a social care or health setting, either in a paid or voluntary capacity.
Demonstrable experience in using IT across various applications.
Ability to independently manage and prioritise demands to meet objectives.
Experience in maintaining accurate records and performing administrative tasks with high attention to detail.
Excellent communication and listening skills.

Benefits:

Access to a dedicated consultant who will provide ongoing support.
Secure and easy-to-use online timesheet system.
Self-service portal for managing holiday requests, payslips, and other employment documents.
Access to free training, discount clubs, healthcare options, and Reed rewards.
Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Social Care Advisor position, please submit your CV detailing your relevant experience and why you are interested in this role.