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Job Title: Ski Itineraries Coordinator (Italian Speaker)
Location: Nottingham
Salary: Competitive
Job Type: Permanent, Full-Time
If you're passionate about travel and giving young people opportunities that will inspire and further their learning, we want to hear from you!
Halsbury Travel is one of the leading school tour operators in the UK. Our mission is to make organising school trips easier, so that more young people can benefit from these unforgettable, inspiring educational experiences. We were recently acquired by Literacy Capital Plc who are experts at investing in and growing great UK SME businesses - their investment is a testament to the reputation Halsbury has built in the sector.
Responsibilities:
- Liaise regularly with the group leader from the booking stage until return
- Calculate timings and make reservations for ski school, ski passes, equipment hire and aprs ski events
- Liaise with accommodation centres regarding rooming requirements, meal arrangements and general enquiries.
- Work with the accommodation centres and airlines to update on passenger changes, name changes, dietary requirements etc.
- Work closely with the group leaders to answer any queries they have in relation to their tours
- Potentially assist groups on tour by acting as a 'Tour Rep'
- Visit destinations as part of ongoing training, and to audit and review our suppliers
- Answer the telephone and help with booking enquiries
- Any other tasks that the business requires
- Attend and present at school parents' evenings as required both remotely and in person.
- To carry out duties on the out of hours phone whilst groups are on tour (additional pay applicable)
Required Skills and Knowledge:
- An ability to speak Italian and skiing experience is essential.
- Experience of working in the Ski Industry, either in the UK or in destination, is highly desirable.
- Must be able to demonstrate knowledge and understanding of multiple destinations and subject areas.
- Possess excellent organisational and admin skills.
- Demonstrate a proactive approach to their daily work whilst being able to prioritise tasks.
- Ability to build and develop relationships with colleagues, suppliers and customers.
- Show an outgoing and confident personality.
- Possess good communication skills.
- Demonstrate a 'can-do' attitude.
- Must have a high level of written and spoken English - Grade C or above at GCSE (or equivalent).
Benefits:
- Opportunities to travel
- 25 days holiday plus all bank holidays (increasing with service to a maximum of 30 days)
- Opportunities to buy extra holiday
- Hybrid working - 2 or 3 days in the office each week, with the rest working from home, after probation period.
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Flexible working
- Private Healthcare
- Life Insurance
Please click the APPLY button to submit your CV and Cover Letter for this role. In your covering letter or CV please include your Skiing experience.
Candidates with the experience or relevant job titles of; Ski Instructor, Travel Coordinator, Itineraries Coordinator, Travel Customer Service Manager, Customer Services Coordinator, Senior Customer Service Advisor, Travel Agent, Customer Support Assistant, Visitor Services Manager, Ski Tour Manager, Ski Travel Coordinator, may also be considered for this role.
