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Technical Writer - 350 a day - Hybrid - Nottingham
The Technical Writer will be a member of the Digital Workplace team, dedicated to creating, maintaining, and enhancing knowledge assets including runbooks and process improvements.
The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and customer support.
Key Responsibilities:
* Work closely with subject matter experts and stakeholders
* Analyse and categorize knowledge assets to ensure accuracy, relevance, and quality.
* Utilise knowledge management tools and technologies, such as ServiceNow and confluence, to effectively capture and maintain Knowledge Articles.
* Analyse data, and identify trends or patterns that drive continuous improvement.
* Supporting transformation by creating regional alignment and global standards, along with best practices processes
Qualifications:
* Proven experience as a Technical Writer (ideally within Service desk or IT support)
* Knowledge with management principles and best practices.
* Proficiency in technologies, such as ServiceNow and confluence
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.
If you would like to speak about this role please apply!
Technical Writer - 350 a day - Hybrid - Nottingham
