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FRS are recruiting a Head of Customer Service for a reputable contact centre based near Nuneaton & Hinckley!
A package of £75,000 to £80,000 OTE is attached, depending on experience with a company Tesla included in the package.
Candidates will be open to working a 5 out of 7 work schedule which will included weekend working.
This is one of the fastest growing companies in the UK within their sector of work & it’s never been a better time to get on board with the business and enjoy the rewards!
Duties Will Include
- Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints
- Convert a high volume of inbound and outbound enquiries into appointments and direct sales
- Drive team performance while ensuring compliance with all necessary regulations, including FCA policies
- Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews
- Manage departmental productivity and staffing to ensure optimum coverage and efficiency
- Maintain a professional, friendly, and brand-aligned environment within the call centre
- Provide insights and feedback on customer trends during daily management meetings
- Liaise with internal departments to ensure seamless communication and collaboration across the business
Suitable Candidates Will Have / Be
- Proven experience in a Call Centre Management or similar leadership role
- Strong track record of driving sales and customer satisfaction
- Exceptional leadership, coaching, and motivational skills
- Strong organisational and time management abilities
- Confident handling performance-related issues and HR tasks (rotas, holidays, commissions)
- FCA accreditation (or willingness to obtain)
- A proactive, professional, and customer-focused mindset
For more info & immediate review, contact Niall Cooper at Finance Recruitment Solutions right away!
