Back to search
Location: NuneatonSalary: £28,043
Hours: Monday to Friday, shift rota between 08:00 – 18:00
Role Overview:We are looking for a highly motivated Customer Service Advisor to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.
Key Responsibilities:- Manage customer relationships and communication for all aspects of service and delivery.
- Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
- Maintain performance metrics and complete daily tasks efficiently.
- Assist with customer campaigns, including order processing and stock data management.
- Support KPI reporting and escalate issues when necessary.
- Identify customer issues and contribute to service improvement initiatives.
- Maintain detailed documentation for customer service processes.
- Participate in ongoing training and professional development.
- Work closely with cross-functional teams to resolve queries and enhance service delivery.
- Adapt to business needs and support a culture of continuous improvement.
- Ensure compliance with health and safety policies.
- Strong customer service background with the ability to manage relationships at all levels.
- Excellent communication and problem-solving skills.
- Ability to adapt to change in a fast-moving environment.
- Process-driven with a focus on service improvement and efficiency.
- Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
- Relevant customer service qualification or equivalent experience.
- Full UK driving license or ability to travel if required.
