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- Ensuring a consistent, high quality customer service experience within the Business Centres
- Enable businesses within the Centres to access the help and support they need to grow and sustain their business
- Supporting and encouraging networking between businesses within the Centres, and development and implementation of events, workshops, etc. for the benefit of tenants and local businesses
- Raising awareness and understanding of the Business Centres within the local areas, and networking and developing partnerships with local organisations and stakeholders
- Undertake effective marketing and promotion of the centres, including development and maintenance of website, newsletters & other communication activity, social media etc.
- Leading discussions and negotiations with existing and potential future tenants regarding licenses/leases, and developing business cases and recommendations for consideration by Business Centres Strategic Manager
- Ensuring the effective and consistent implementation of Business Centre policies, processes, and systems
- Effective records management, undertaking or supporting audits and reviews, securely keeping confidential information regarding companies
- Provision of regular performance reports on Business Centres, including developing and maintaining a Balanced Scorecard and monthly updates
- Support the effective delivery of the Business Centres strategy
- Providing specialist operational advice and support with regard to options and opportunities to expand the Business Centres Portfolio
- Promote the adoption and implementation of digital and IT solutions that drive efficiency and increased productivity within the Business Centres
- Ensure that commercial procurement opportunities to maximise economies of scale across the portfolio are identified and implement
- Identify, develop and implement new income generating ideas that meet the needs of tenant businesses
- Experience at a senior level of developing and managing teams across multiple locations
- Excellent communication and inter-personal skills, and a proven ability to work effectively in a customer service environment
- Awareness and understanding of the needs and issues faced by small and micro businesses
- Ability to lead on negotiating deals with tenants and service providers
- Ability to develop and implement effective systems and processes that enable the efficient running of the Business Centres
- Ability to think innovatively, and develop new ideas/solutions to identified issues
- High performing
- Collaborative
- Customer focused
- Accountable
- Trustworthy
