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Job Opportunity: Housing Solutions Manager (Temporary)
Position: Housing Solutions Manager
Contract: Temporary, 3-month contract with the possibility of an extension.
Possibility of Extension: Yes, based on performance
Pay Rate: 26.32 per hour (PAYE)
Working Hours: 37.00 hours per week, Monday to Friday, 08:45 - 17:00
Location: CV11 5AA
Job Purpose:
- To be responsible for the delivery of an excellent Housing Solutions Service, designed around customer requirements and within the context of the principles set out by the Council for developing a stronger, safer, healthier and sustainable Borough.
- The post holder will be expected to create and maintain a team culture which maximises opportunities for customer involvement and the design, delivery and monitoring of services working in partnership with others.
Key Responsibilities:
- To support, manage and give professional advice to the 4 Team Leaders in the Homelessness Prevention and Advice Teams, Private Rented Sector and Temporary Accommodation Team, and Social and Supported Housing Team in the delivery of their day-to-day work and the provision of the Housing Solutions Service.
- To manage the delivery of the Housing Solutions Service to comply with the requirements of the Homelessness Reduction Act 2017 and the Housing Act 1996 (as amended) and other associated legislation and guidance.
- To respond to councillor and MP enquiries and to handle stage one complaints relevant to the service and where complaints are escalated, to work with colleagues in responding to these.
- Where required, to represent the council in statutory investigations such as those led by the Coroners Court or for Serious Case Reviews involving the housing service, preparing and submitting chronologies and documentation and answering questions asked of the Housing Service.
- To manage staff within Housing Solutions Service by the Council's Performance Management framework, monitoring staff performance and where necessary, taking informal and formal action at all stages in line with Elmbridge procedures, including disciplinary proceedings and management investigations.
- To be the council's expert on policy and practice concerning homelessness and the allocation of social housing, providing advice and guidance to senior officers and members as required. To be the main point of contact with civil servants at the Ministry of Housing, Communities and Local Government on homelessness, housing advice and rough sleeping matters and good practise dissemination.
- To be responsible for managing revenue budgets for the Unit around homelessness prevention, the operation of the housing register and the provision and use of temporary accommodation. To provide reasons for variations as requested and to minimise financial risk to the council.
Qualifications and Experience:
- Proven successful track record in homelessness and housing advice for a local authority.
- Experience of managing the allocation of social housing and the operation of social housing registers
- Significant experience in multidisciplinary line management responsibility
- C. Required skills, knowledge, and abilities include
- Detailed knowledge and experience of the Homelessness Act 2002, Housing Act 1996, Homelessness Reduction Act 201,7, the Code of Guidance, case law, relevant Regulations and legislation on Housing Register assessment and the Allocation of social housing
- Ability to lead, manage, advise and motivate others.
- Ability to work using own initiative and assuming a high level of individual responsibility and workload, self-motivated, meeting deadlines and prioritising workload
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