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Join Our Team as a Customer Administrator!
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we have the perfect opportunity for you! We are on the lookout for a Frontline Point of Contact for our Members, someone who can bring energy, professionalism, and a customer-first mindset to our team.
Details:
Perm
Nuneaton
Upto 25k
Hybrid
What You'll Do:
As a pivotal member of our team, you will be the first point of contact for our valued customers and have ownership of specific customer accounts. Your role will involve a variety of exciting responsibilities, including:
- Handling Queries: Tackle customer inquiries with efficiency and professionalism, ensuring every customer gets the same experience
- Team Collaboration: Work closely with colleagues and managers to uphold the highest standard of customer service, fostering a supportive and positive work environment.
- Customer Engagement: Participate in activities aimed at customer retention and growth, driving engagement and strengthening our Member relationships.
- Data Management: Take part in data rounds and meet strict deadlines by collecting member data submissions for regulatory registration. Ensure accuracy by checking and querying data diligently.
- Conduct Audits: Undertake desk-based audits of Members data and obligations, contributing to the integrity and reliability of our scheme.
- Set up new customer accounts and ensure all compliance criteria is met and completed to a high standard.
What We're Looking For:
- A cheerful and professional demeanour that makes customers feel at ease.
- Strong communication skills, both written and verbal.
- An eagerness to learn about regulations and compliance.
- Excellent organisational abilities to manage email accounts and data submissions.
- A collaborative spirit that values teamwork and collective success.
- Attention to detail, particularly when auditing data and ensuring accuracy.
Why Join Us?
- Impact: Make a tangible difference in the lives of our Members by providing top-notch support and guidance.
- Growth: Benefit from ongoing training and development opportunities to enhance your skills and knowledge.
- Culture: Be part of a dynamic, fun-loving team that celebrates success and encourages innovation.
- Flexibility: Enjoy a work-life balance that supports your personal and professional growth.
If you're ready to embark on a rewarding journey where your skills will shine and your contributions will matter, we want to hear from you! Apply today and join us in making a difference for our Members!
Excited to start? Let's create something amazing together!
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
