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Operations Support

Brook Street
Posted 7 hours ago, valid for 23 days
Location

Nuneaton, Warwickshire CV11 5TZ, England

Salary

£21,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Operations Support position is a part-time role based in Nuneaton, offering a salary of £23,400 FTE for 22.5 hours per week, approximately £14,040 for 3 days a week.
  • Candidates are expected to provide exceptional customer service and business support to contribute to the growth of the business.
  • Key responsibilities include answering calls and emails, liaising with site teams, processing quotations, and managing the service management system.
  • The role requires effective organization of the engineering team and ensuring timely availability of materials for projects.
  • Applicants should possess relevant experience in a similar support role, though the specific number of years required is not mentioned.

Operations Support

PART TIME

23,400 FTE (22.5 HOURS 14,040)

3 Days a week

BASED IN NUNEATON

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Understanding, anticipating and delivering to customer and business needs.

MAIN DUTIES AND RESPONSIBILITIES

  • Providing support to the operational team answering calls and emails in a professional manor and ensuring all items are followed up
  • Liaise closely with site teams and management, ensuring accurate processing of quotations and purchase orders
  • Producing project paperwork documentation
  • Ensuring Service Management System is up to date
  • Helping organise the engineering team, planning in work and ensuring materials are on site at the required time.
  • Producing reports for the management team
  • Monitoring calls received from the customer through to call completion and updating records
  • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
  • Ensure QHSE documentation is maintained and readily available using company systems
  • Manage the service management system as a key user, providing training where required to others.
  • Promote and maintain company culture throughout the team

The above job description does not purport to be an exhaustive list of duties and responsibilities. The post holder will be expected to undertake additional duties as the requirements of the post change.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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