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Our client - one of Scotland's most luxurious hotels -is looking for an Assistant Manager. The grounds include a large stretch of woodland, extensive nature walks and a beautiful stretch of river featuring majestic waterfalls. The convenient location means plenty to do and see locally, including golfing, fishing and hiking.
Each of the bedrooms and suites has its own design and character along with spectacular views of the grounds and private loch.
Candidates for the Assistant Manager position must have relevant experience in small luxury hotels to be considered. The Assistant Manager will play an important part in many aspects of the hotel including training, finance, customer service, supplier management and incident management.
Benefits:
- Possible support with accommodation (single person only)
- Discounted rates of accommodation to stay at the group's 5-star hotels
Candidate Duties:
- This role is extremely hands on with 85% of their time being spend on the floor with staff and guests.
- Train and develop staff to maximise performance, aid retention and reduce turnover.
- To help the General Manger work within the company and set budgets while providing the standard of service required.
- Manage all aspects of customer service within the hotel to anticipate and exceed customer expectations.
- Candidate needs to be a structured and organised people person whilst having a passion for service.
- Develop product knowledge to ensure accurate delivery of service.
- Ensure all Health and Safety procedures are implemented according to Company standards.
- Keep General Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
- Provide detailed and accurate reports if required by General Manager.
- Manage all incidents in line with company procedures.
- Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development
- Ensure the hotel meets all legal requirements regarding liquor licensing, fire protection, health and safety etc.
Specifications:
- Salary: £40-45k plus tips
- Location: Highlands, Scotland
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