Carbon60 are currently working with one of the UK leading organic chemical manufactures based in West Bromwhich to recruit an experience Customer Service Manager who will lead and manage the customer service team who provide full account management, order process fulfilment and shipping advice to all company customers and clients.

This position will be part of the senior management team where the successful candidate will have input in all aspects of the business working alongside the other senior managers.

We are looking for someone who has excellent communication skills and is confident in speaking to people at all levels from senior stakeholder within the business to international customers.

This will be a full time on site role working a 36.25 hour week (8.45am - 4:30pm Monday to Friday)

Skills and Experience Required:

Be confident and have excellent written and verbal communication skills

Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age

Have positive negotiation skills.

Be resilient through peaks of pressure and working to tight deadlines.

Have extensive similar experience within the manufacturing sector.

A Level 5 (or higher) qualification in a Business-related discipline or equivalent.

IATA and IMDG certification.

5 years in a customer service management and shipping export role ideally with experience of dangerous goods however this is not essential.

Ideally a working knowledge of Sage X3 but this is not essential.

Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets.

This is an excellent opportunity to join a business where your skills and knowledge will be valued.

Benefits include:

25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.

For more information on this role you can reach out to Craig Lutman at Carbon60 on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.