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- Using SAP effectively to raise quotes and orders correctly and efficiently.
- Use of our CRM system to log calls / visits to current and potential customers. Also must keep opportunities up to date, and keep CRM data quality accurate.
- Constantly working to achieve our monthly sales targets and highlighting areas that need immediate attention in order to maximise our sales opportunities.
- Maintain regular contact with the customers for which you have internal account responsibility and provide effective support for those customers where you are performing a supporting role for the external sales team.
- Continually evaluate competitor activity – viewing their strengths, weaknesses and packages on offer e.g. product/services.
- Assist with any sales campaigns, open days, trade days, customer presentations where required.
- Ensure that all operating procedures are adhered to and work with associates to continually review ways in which to improve efficiency's within this area.
- Ensure that we adopt a best practice approach within the team by highlighting areas where the team as a whole can benefit either through different ways of working or adherence to systems.
- Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations.
- Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
- Update job knowledge by studying new product descriptions; participating in educational opportunities
- Be willing to take part in trade shows, email campaigns, customer visits, and mill visits for training when necessary. Which will mean working or travelling outside of regular business hours on occasion.
- Take reasonable care of your own and other people’s health and safety.
- Strong team working skills, able to support and work with team members.
- Diplomatic and negotiation skills.
- Experience working with CRM systems.
- The ability to work on their own initiative.
- Ability to multi-task, prioritise, and manage time effectively.
- The ability to work under pressure.
- The ability to work with personnel on all levels.
- Tact, and the ability to deal with difficult situations.
- Proactive with a drive to win orders and increase business.
- IT knowledge and skills, to support generation of management information to support decision making.
