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Service Advisor

Pertemps Dudley West Brom Perms
Posted 14 hours ago, valid for a month
Location

Oldbury, West Midlands B69 4RJ, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Advisor position in Oldbury/Smethwick offers a salary of up to £30k, depending on experience.
  • The role requires proficiency in MS Office and strong organizational and interpersonal skills.
  • Candidates should possess a valid driving license and have a technical awareness of the products and services offered by the business.
  • The position involves liaising with various departments to ensure high-quality customer service and managing sales orders.
  • A minimum of two years of relevant experience in a similar role is preferred.
Service Advisor (Parts and Automotive)Location: Oldbury/SmethwickSalary up to £30k (Depending on experience)Purpose of the role:Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.Act as a front-line liaison between the customer and relevant internal Departments.Job Duties:
  • Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
  • Receive, support and complete sales orders for both counter and contract customers.
  • Be flexible and willing to undertake tasks and roles which may combine other attributes, e.g. Parts + Service + Sales. Deal with customer queries efficiently and effectively - offering a professional service at all times.
  • Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM.
  • Provide regular reports and feedback to the line manager including areas of concern.
  • Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
  • Provide information and technical information about products and prices.
  • Complete paperwork accurately and efficiently.
  • Arrange delivery and collection of products.
  • Manage any Counter or Contract warranty issues/claims.
  • Undertake filing activities on a regular basis.
  • Carry out any other ad-hoc duties as requested by the business.
Requirement/Experience/Competence/Qualifications:
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
  • Knowledge of QHSE Legislation.
  • Strong organisational skills with the ability to multi-task.
  • Strong interpersonal skills and diligence when dealing customers.
  • Displays a good attitude towards work, and the aims and objectives of the company.
  • Strong negotiating skills.
  • Willingness to travel.
  • Technical awareness and knowledge of the products and services offered by the business
  • Experience of networking.
  • Excellent written and verbal communication skills.
  • Confident.
  • Holds a Valid driving licence.
Working Hours: Monday to Friday08.00 am to 17.00 pm25 days holiday plus statutory bank holidaysLife cover and generous pension contribution

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.