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Major Recruitment Oldbury are delighted to be recruiting for a highly well known public sector organisation in the Oldbury area who are seeking an experience Administration Team Leader to work for them for a minimum of 3 months.
Hours of work are 37 hours per week, to be worked between 8am and 6.30pm Monday to Friday.
Duties and tasks will include:
- Lead, manage, and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
- Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
- Ensure adherence to all relevant procedures, financial records, and procurement systems. Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
- Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
- Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
- Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.
- Support the induction and training of new staff, ensuring effective performance management within the team.
Candidates welcome to apply for the role will have the following:
- Strong leadership and team management skills, with the ability to inspire and motivate your team.
- Detailed knowledge of Asset Management & Improvements processes, specifically in housing repairs and voids.
- Excellent customer focus and a commitment to continuous service improvement. Proficiency with modern technology and relevant systems for managing repairs, invoicing, and customer relations.
- Numeracy and Literacy Level 2 qualification or equivalent as a minimum
- Must be willing to undertake Level 3 in Management.
- Must be willing to undertake any Management training as necessary identified for the post.
