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Location: Oldbury/Smethwick
Contract with view to permanent placement
Job Purpose:
Responsible for the day-to-day account management and the administration of the company's contract customers.
To act as front-line liaison between the customer, their requirements, and internal Operations.
To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service
Job Duties:
- Respond to contract customers' requests for quotation and ensure timely turnaround.
- Provide customer acknowledgement of schedules, and ensure effective two-way communication throughout
- Answer customer enquiries in an effective, efficient, and professional manner.
- Carry out regular contract reviews with the customer, ensure up to date depository of reviews held per customer within the business.
- Attend regular Production meetings, ensuring focus on contract customer deliverables and commitments.
- Escalate delivery impacts ASAP to line management.
- Provide monthly forecast financials based on firm orders to meet contract budgets set.
- Ensure accurate updates to customer order delivery status.
- Raise any concerns with line manager as and when necessary.
- Carry out any other ad-hoc duties as requested by the line manager, and/or Directors.
- Provide ideas for continuous contract customer experience improvements
Requirement/Experience/Competence/Qualifications:
- Excellent communication and interpersonal skills.
- Familiar with the use of the electronic parts catalogue
- Proven experience in administrative tasks.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Knowledge of QHSE Legislation.
- Strong organisational skills with the ability to multi-task.
- Attention to detail and problem-solving skills.
- Proven experience to work as part of a team.
- Displays a good attitude towards work, and the aims and objectives of the company.
Working hours: Monday to Friday
08.00 am to 4.30 pm (half an hour for lunch)
25 days holiday plus statutory
Benefits - life cover and generous pension contributions
