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- Respond to contract customers' requests for quotation and ensure timely turnaround.
- Provide customer acknowledgement of schedules, and ensure effective two-way communication throughout
- Answer customer enquiries in an effective, efficient, and professional manner.
- Carry out regular contract reviews with the customer, ensure up to date depository of reviews held per customer within the business.
- Attend regular Production meetings, ensuring focus on contract customer deliverables and commitments.
- Escalate delivery impacts ASAP to line management.
- Provide monthly forecast financials based on firm orders to meet contract budgets set.
- Ensure accurate updates to customer order delivery status.
- Raise any concerns with line manager as and when necessary.
- Carry out any other ad-hoc duties as requested by the line manager, and/or Directors.
- Provide ideas for continuous contract customer experience improvements
- Excellent communication and interpersonal skills.
- Familiar with the use of the electronic parts catalogue
- Proven experience in administrative tasks.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Knowledge of QHSE Legislation.
- Strong organisational skills with the ability to multi-task.
- Attention to detail and problem-solving skills.
- Proven experience to work as part of a team.
- Displays a good attitude towards work, and the aims and objectives of the company.
