Tier 2 Service Desk EngineerOldburyPermanent, full-timeHybrid working after 6 months9am to 5:30pm Monday to Friday£25,000 to £30,000 per annumAre you an experience tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth.The Role:We are looking for an experienced Tier 2 Service Desk Engineer to join our growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.Benefits:

Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas
Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)
Pension scheme
Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
West Bromwich hospitality box access for employees.
Community and Charity Involvement

Key Responsibilities for the Tier 2 Service Desk Engineer:

Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
Support a diverse range of customers across multiple industries.
Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
Assist in networking tasks and infrastructure support.
Time and a half if you are working matchdays.
Work collaboratively with the wider technical team, including field engineers.
Participate in knowledge sharing to help up skill members of the team.
Ensure timely and professional communication with clients

Requirements of the Tier 2 Service Desk Engineer:

Proven experience in an MSP environment is essential.
Strong technical troubleshooting skills.
Experience in networking and infrastructure support.
Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
Experience with virtualisation technologies such as VMware or Hyper-V.
Knowledge of firewalls, routers, and switches.
Experience with remote monitoring and management (RMM) tools.
Familiarity with backup and disaster recovery solutions.
Ability to work independently and as part of a team.
Excellent communication and problem-solving skills.
A proactive and customer-focused approach.
Flexible to attend match day on site response, which will be paid at time and a half.

This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career prospects.How to Apply: If you have the required experience and are interested this position, please click "Apply" now to be considered.

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