Back to searchCustomer Sales Advisor
Pertemps Dudley West Brom Perms
Posted 5 hours ago, valid for 6 days
Oldbury, West Midlands B69 2AB, England
£25,000 - £27,000 per annum
Full Time
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Sonic Summary
- The position is for a customer service role focused on internal UK and European motor factor sales, requiring candidates to have proven experience in a fast-paced telephone sales environment.
- Key responsibilities include acting as a liaison between customers and internal departments, handling sales inquiries, processing orders, and ensuring timely delivery.
- Candidates should possess strong organizational skills, attention to detail, and proficiency in MS Office, particularly Excel and Outlook.
- The company offers full training, support, and a competitive salary to attract skilled individuals to join their dynamic team.
- The ideal candidate should have at least one year of relevant experience in a similar role.
Would you like to be a valued member of an exciting and dynamic customer service team?
If so we have the perfect job for you.
The main objective of the position will be to perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
The main duties will be|:
" To act as front-line liaison between the customer and their requirements.
" To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Complete telephone and email sales enquires.
" Deal with customer queries efficiently and effectively or escalate where necessary.
" Input customer orders and raise delivery notes to ensure on-time order delivery.
" Arrange the collection of returning goods from customer premises.
" Upon request, update customer order delivery status including live and outstanding deliveries.
" Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
" Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
" Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
" Raise any concerns with the Office support manager as and when necessary.
" Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
" Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.
" Arrange the collection of returning goods from customer premises.
" Monitor backorders and VORs and input into production to expedite overdue orders.
" Produce accurate export documentation and invoices to enable timely payment from customers.
" Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
" Telephone liaison with overseas sales offices & foreign customers as necessary
" Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required
The ideal candidate will have the following skills:
" Proven experience working within in a fast-paced telephone sales environment
" Proficiency in MS Office (MS Excel and MS Outlook in particular).
" Experience working with cataloguing software
" Proven experience to work as part of a team.
" Attention to detail and problem-solving skills.
" Excellent written and verbal communication skills.
" Strong organisational skills with the ability to multi-task.
In return we will provide a competitive salary , full product support and training and a fun and enjoyable place to work.
