Senior Scheduler

GNA Group

Posted 11 hours ago, valid for 14 days

Oldbury, West Midlands B69 2AB, England

£32,000 per annum

Full Time

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Sonic Summary

The Senior Scheduler position is located in Oldbury with a salary of £32,000.
The role involves overseeing daily scheduling and administration of repair services to meet customer service and performance targets.
Key responsibilities include managing resource planning, monitoring KPIs, conducting performance audits, and ensuring exceptional customer service.
Candidates must have proven experience in a call center environment, a background in the maintenance industry, and experience in managing teams.
The position requires strong ability to meet deadlines and work effectively under pressure.

Senior Scheduler
Location: Oldbury
Salary: 32,000

Role Overview
You will oversee the daily scheduling and administration of reactive and planned repair services, ensuring that customer service and performance targets are consistently achieved.

Key Responsibilities

Effectively manage resource planning to optimize efficiency.
Monitor key performance indicators (KPIs) weekly, identify service failures, and implement corrective actions.
Conduct weekly performance audits and address any errors with the team.
Deliver exceptional customer service to residents and clients.

Requirements

Proven experience in a call center environment.
Background in the maintenance industry.
Strong ability to meet deadlines and work effectively under pressure.
Experience in managing teams and leading people.

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