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Role Overview:
We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.
Key Responsibilities:
Team Management:- Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
- Allocate jobs to the appropriate operatives based on skills, experience, and availability.
- Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.
Reactive Repairs:- Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
- Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.
Pre and Post Inspections:- Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
- Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.
Tenant Liaison:- Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
- Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.
Health & Safety Compliance:- Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
- Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.
Documentation & Reporting:- Maintain accurate records of all repairs, inspections, and interactions with tenants.
- Provide regular reports to senior management on job completion, team performance, and any issues or delays.
Key Requirements:
Experience:- Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
- Strong knowledge of the reactive repairs process and associated administrative tasks.
Qualifications:- SSSTS (Site Supervisor Safety Training Scheme) certification.
- NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
- Clean, Full UK Driving License (required for site visits and driving company vehicles).
Skills:- Excellent leadership and team management skills.
- Strong communication skills to interact with tenants, operatives, and management.
- Good understanding of health & safety regulations within the construction/maintenance sector.
- Ability to work under pressure, managing competing priorities.
Technical Knowledge:- A background in a trade (plumbing, electrical, carpentry, etc.) is desirable.
- Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.
Sfic needs of tenants in this sector is advantageous.
