Customer Service Advisor

Customer Service Advisor

Location: Greenfield, OL3

Salary: £24k pa

Permanent, Monday to Friday (37.5 hours per week) 

Company brief 

At Hartley Botanic, we offer beautiful, elegant and practical Greenhouses and Glasshouses with a worldwide reputation for perfect design, enduring strength, unparalleled quality and everlasting performance.

Providing beautiful ranges of Greenhouses and Glasshouses for the everyday gardener, to the largest bespoke designs across our Victorian, Modern and Heritage ranges, Hartley Botanic works hard to cater to the needs of every individual customer and gardener and every individual garden.

Each one of our products is individually designed to the specification of the customer, whether for professional or private need. We pride ourselves on the quality of our workmanship and work closely with our customers to ensure that their needs and expectations are met.

Role Brief

We are looking for a competent and professional Customer Service Advisor to join the Customer Service Team at our office in Greenfield, Oldham.

You will be working with the UK's leading Greenhouse & Glasshouse manufacturer promoting the Hartley Botanic luxury brand.

You will be able to successfully manage and resolve queries efficiently whilst building sustainable relationships and trust with customers through open and interactive communication. You will have the ability to work accurately under pressure, within strict deadlines while being customer focused, with an excellent telephone manner.

This is a key role within our business, reporting directly to the Customer Service’s Supervisor and you will be a brand ambassador offering excellent customer service through the customer’s journey.

Main duties and responsibilities

You will deliver performance through your style and approach. Responsibilities include, but not limited to: -

• Customer Service – Offer High Luxury brand customer service and build good working relationships to gain the customers confidence and trust.
• Relationship Building – Relationship Building with customers is a crucial part of our brand partnership.
• Problem Solver – Be proactive with the confidence in problem solving. Ability to escalate where required.
• Team Player – Must be able to work well as part of a team.
• High Attention to detail – Administration of our Production Schedules. Must be able to record data effectively and accurately and have excellent written communication with customers.                              

Role Requirements:

Previous experience within Customer Service is essential. Experience within similar luxury, customer facing manufacturing and/or retail environment is an advantage. This role is an ideal opportunity for an organised and experienced Customer Service Advisor.

• Experience of working within a luxury brand company
• Excellent organisation skills
• Excellent and effective communication skills
• Self-motivated and adaptable in your approach
• Tenacious people person and Team Player
• Ability to work to deadlines
• Confident in dealing with personnel at all levels
• Ability to build strong relationships
• Pragmatic problem-solving skills
• Flexible with the ability to meet business requirements
• Must be able to demonstrate success in a similar role
• Excellent Telephone Etiquette
• Excellent Administration skills with a high attention to detail
• Good Excel skills and good understanding of Microsoft Suite skills
• Previous knowledge of CRM Systems is advantageous

   Interested? Apply now with your up to date CV.      

INDLS