Desk Account Controller

Desktop Account Controller

Oldham

A fantastic opportunity to work with a well established, Fire & Security firm, with a large range of customers ranging from Commercial, Domestic & Industrial sites. My client is eager to welcome a new, experienced Desktop Account Controller into the fold.

Up to £27,000

• Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
• React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required. 
• Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
• Manage client expectations regarding any delays with parts and job completion where necessary. 
• Updating and maintaining customer portals.
• Assist office controllers with mailbox support & admin. 
• Assist sales staff with quote requirements and meeting the client spec.
• Contract administration and reporting.
• Occasional attendance at client meetings.  Problem solving current or foreseen issues and delivering creative solutions.
• Support the Service department with any ad hoc tasks, especially relating to customer contracts. 

Knowledge and Experience

Essential

• Must have experience of working with CRM Systems
• Must have knowledge on Microsoft Office, especially with Excel 
• Must have customer service experience within a fast paced environment

Desirable 

• Previous roles in a service and maintenance environment.
• Previous account/contract management experience. 

Personal Attributes

• Proven track record working with customers
• Excellent communication and interpersonal skills 
• Excellent organisational skills
• Professional and positive approach
• Self-motivated 

If you are local to the area and seeking a new Desktop Account Controller position, then please apply now. If your application is successful a 4way member will be in touch.