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- Planner required in the response repairs team, managing reactive repairs For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.
Planner / Scheduler Responsibilities:
- Managing inbound & outbound calls on system
- Managing operatives diaries
- General administration
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPI's
- Deal with council and housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to works to their completion
- Liaison with in-house and 3rd party engineers and tradesmen and council employees to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external suppliers & subcontractors
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing residents, suppliers and trades
