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Sales Administrator
Home Textiles
Oldham - Hybrid
Due to their ever-expanding growth our client, a supplier of beautiful home textiles now has an excellent opportunity for a Key Account Sales Administrator to join their fast-paced team.
**Candidates with experience in dealing with retail accounts will be of particular interest**
Responsibilities
- Help Support the growth of the business
- Working with the key account manager to maintain and build high level relationships with major client accounts - communicating with customers on a daily basis via phone, email and attending customer meetings and visits, ensuring any queries are dealt with swiftly.
- Creating sales support documents such as presentations, range plans and quote sheets
- Process of customer orders within 24 hours of receipt
- Regular communication with the warehouse team to ensure effective fulfilment of orders
- Monitor sales orders to ensure delivery deadlines are being met and communicate any delays immediately with a customer.
- Chase and manage sales forecasts from the customer, ensuring they are communicated through to internal teams
- Manage forward orders/back orders/forecasted stock/new launches; continually monitoring internal stock reports to ensure requirements are fulfilled as soon as stock becomes available and communicating any updates in availability immediately with the customer.
- Dealing with credit issues i.e. shortages / input errors / customer complaints / returns and providing all the information to the relevant internal department so a credit or investigation can be raised.
- Raising/managing overseas factory orders
- Constantly closely monitor sales and working with the management team and customer to push sales, identify gaps, lives not live, slow/high performers, upsell opportunities.
- Assist with online product upload/new line forms and existing product listing amends
- Check product listing and pricing, once products are live, ensuring they are optimised and correct
- Creating and updating customer and product information on internal system such as address/prices/barcodes
Requirements
- Experience in a Sales Administrator role.
- Proficient in Microsoft packages.
- Able to work on own initiative.
- Enjoys working as part of a wider team and likes to get stuck in.
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15252
