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Helpdesk Team Leader

In Technology Group Limited
Posted 17 days ago, valid for 7 days
Location

Oldham, Lancashire OL4 3JA, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a Helpdesk Team Leader located in Oldham, Manchester, offering a salary between £30,000 and £35,000 depending on experience.
  • The successful candidate will manage a team of four help desk engineers while providing exceptional IT support to clients.
  • This position is ideal for a Senior Support Engineer looking to transition into a Team Lead role or someone with prior team lead experience.
  • Candidates should have a good understanding of IT infrastructure, networking technologies, and hands-on experience with Windows Server, Active Directory, and cloud technologies.
  • The role offers fantastic progression routes, a great holiday entitlement package, and the opportunity to manage and support an IT team.

Job Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOE

Our client, a reputable Managed Service Provider in the heart of Oldham are looking for a Helpdesk Team Leader to manage 4 help desk engineers. Alongside supporting your team, you will be hands-on with assisting the business needs providing exceptional IT support to their client base.

This opportunity would be ideal for a Senior Support Engineer looking to navigate towards a Team Lead position or someone who has team lead experience.

Responsibilities:

  • Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
  • Help shape the development of the company and structure of the team
  • Provide user support to SME's
  • Troubleshoot networking problems
  • Produce procedural documentation, helping technicians with 'how-to' guides.
  • Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
  • Monitor and review service levels and ensure KPI's are met
  • Develop and maintain strong relationships with clients

Technical Skills:

  • Good understanding of IT infrastructure and networking technologies
  • Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
  • Proficient in troubleshooting techniques and problem solving
  • Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
  • Cloud technology - Azure / AWS

Benefits of the Job:

  • Fantastic progression routes
  • Great holiday entitlement package
  • Manage and support your IT team!
  • Free parking on site

If you are an experienced IT professional looking for an opportunity to take the next step in your career, please apply for immediate consideration and interview.

Keywords: IT Support, IT Support Team Leader, Managed IT Services, Senior IT Engineer, MSP, IT Helpdesk Leader, Senior 2nd Line, IT Team Lead

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.