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Our client is a well-established supplier of refrigeration and air conditioning services, across a wide range of sectors. We are looking for a candidate with exceptional customer service skills. If you are great on the telephone with a minimum of 5 years experience in a similarrrole we want to hear from you!
- Ensure all new calls are allocated to engineers in a timely manner
- Will effectively plan engineers callouts to customers and ensure the work is allocated effectively
- Continually communicate with customers should any problems arise on site
- Monitoring and dealing with service call outs via the service desk email box
Are you:
- IT Literate (able to use Outlook and MS office suite of products)
- Building services experience helpful
- able to provide a professional, friendly, can-do response when dealing with colleagues and customers
- A strong team player
- Customer service focused
- A strong communicator and have a keen eye for attention to detail
- Have excellent experience in a service desk role (minimum 5years ideally)
The role is office based with a salary of up to £32,000 (negotiable)plus benefits
The role is office based in Oldham offereing free onsite parking and other benefits to match.
