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Resident Liaison Officer required to join the team with a Tier 1 social housing contractor to work in the Oldham/Manchester area working on a kitchens and bathrooms scheme. The duration of the contract is for 3-6 months work which could be extended.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
Personnel must be professional and of the highest standard
Provide an efficient, courteous and professional service to all telephone callers
Ensure written correspondence to residents is generated and distributed in line with the programme of works
Carry out choice events, consultation events and individual consultations with residents regarding future work
Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
Manage the Resident's complaints procedures as a point of escalation.Essential: Driving Licence, own transport, previous experience/similar job role
Benefits
15 per Hour Umbrella
Monday to Friday, 8am - 4pm - 37.5 Hours Per Week
Street Parking
If you want to hear more about this Customer Liaison Officer role please apply with an up-to-date copy of your CV or contact Aran/Danielle in our Sheffield office on (phone number removed).
