Service Controller

Service Controller (Customer Service Administrator)

Monday-Friday 8.30-5pm

Full time office based in Oldham, Manchester.

The Jordon Group (Powered by Bellrock), we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of The Jordon Group (Powered by Bellrock), you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Our client is a well-established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Service Controller with Jordon, you’ll do it by…

• ensuring all new calls are allocated to engineers in a timely manner.
• will effectively plan engineer’s callouts to customers and ensure the work is allocated effectively.
• continually communicate with customers should any problems arise on site.
• monitoring and dealing with service call outs via the service desk email box.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Controller, you’ll need…

• IT Literate (able to use Outlook and MS office suite of products).
• able to provide a professional, friendly, can-do response when dealing with colleagues and customers.
• a strong team player.
• customer service focused.
• a good communicator and have a good eye for attention to detail.
• have strong experience in a service desk role (minimum 2 years ideally).

Working arrangements

In this role, the successful candidate would be required to work from theoffice based role located in Oldham Manchester. Full time hours 40 per week. Monday-Friday 8.30am to -5.00pm (Must be flexible to provide some cover 1 in 5 weekends which attracts a callout payment).

What can we offer you?

Upon joining Jordan Group, you can expect a comprehensive benefits package including:

• Annual Leave – Upon joining the Company, a full time employee will be entitled to 20 days per annum excluding statutory bank holidays. One additional day of holiday is awarded for each completed years’ service at the next holiday year, to a maximum of 25 days. 1 additional day as a thank you (enjoy it, it’s on us).
• Statutory Sick Pay.
• Holiday purchase scheme of additional 5 days per year.
• Salary exchange pension scheme.
• Life cover.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Progressive opportunities for personal development.
• Refreshments provided.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.
• Free on-site parking.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Jordon, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today!.