Scheduler

Repairs Planner Social Housing

Reporting To:Repairs Planning Manager

Purpose of the Post:

• Schedule and prioritise works orders to meet targets.
• Allocate jobs to operatives, sub contractors, and partners.
• Monitor workload and resources, taking corrective action as needed.

Key Responsibilities:

• Coordinate and plan repairs (Responsive/Void/Contract work) within agreed timescales.
• Manage planning boards to ensure operative productivity and track work throughout the day.
• Raise works orders and Purchase Orders, ensuring H&S information is provided.
• Complete core daily tasks to ensure smooth system operations and timely repairs.
• Maintain up-to-date systems data for accurate KPI and OPI reporting.
• Address repair queries and concerns promptly to avoid workflow delays.
• Utilize ICT systems effectively for repair scheduling and resource management.
• Train new staff on planning IT systems and procedures.
• Assist in monitoring team performance and suggesting corrective actions.
• Manage sub-contractor completion processes and ensure accurate payment records.
• Maintain accurate records for audit purposes.
• Collaborate with internal departments, customers, and sub-contractors to meet repair targets.
• Provide advice and support to Customer Contact Centre Advisors and other service users.
• Support management in process reviews and implementation of new technology.
• Ensure timely material orders and delivery for repair appointments.
• Participate in shift duties and provide cover for other services as needed.

Essential Requirements:

Literate and numerate.

Experience with Microsoft packages and database applications.

Customer-focused experience.

Experience in dealing with invoices and processing orders.

Experience in scheduling planned and responsive works.

Ability to meet tight deadlines.

Experience in producing key performance indicators.

Positive attitude towards change management.

Effective communication skills, both written and verbal.

Ability to build good relationships with customers and colleagues.

Ability to work under pressure and prioritize workload.

Accurate typing and word processing skills.

Ability to use initiative and work unsupervised.

Commitment to continual improvement in service delivery.

Willingness to work within standard operating hours and attend evening/weekend meetings as required.

Commitment to supporting organizational policies and procedures.

Benefits:

• On-site parking
• Work from home