Housing Benefits Officer

We are seeking a dedicated and detail-oriented Housing Benefits Officer to join our team. In this role, you will play a crucial part in assisting individuals with housing benefit claims, ensuring that applications are processed accurately and efficiently

• Assess Housing Benefit Claims: Evaluate new and ongoing claims for housing benefits from applicants, ensuring compliance with relevant regulations.
• Customer Support: Provide guidance to applicants regarding the housing benefits process, addressing any questions or concerns they may have.
• Data Management: Maintain accurate records of all claims and communications, ensuring data integrity and confidentiality.
• Payment Processing: Arrange for the timely payment of housing benefits, including managing over payments and recovering debts when necessary.
• Collaboration: Work closely with other departments and external agencies to facilitate effective service deliver

• Education: Ideally, candidates should have 4 or 5 GCSEs at grades 9 to 4 (A* to C), including maths and English. Relevant qualifications in public administration or business administration are advantageous but not mandatory.
• Experience: Previous experience in customer service, particularly within accounts, finance, or local government settings is preferred.
• Skills: Strong administrative skills, attention to detail, excellent verbal communication abilities, and the capacity to work independently as well as part of a team

This position is office-based, providing a structured environment where you can engage with colleagues and clients effectively

If you are passionate about helping others and possess the required skills and qualifications, we encourage you to apply for this rewarding position as a Housing Benefits Officer, by emailing an up to date CV