Scheduler

Job Title: Job Scheduler
Location: Ongar, Essex
Salary: £28,000 £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent

About the Role:
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.

This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.

Key Responsibilities:

• Manage a portfolio of high-end, key commercial clients
• Conduct monthly review meetings with clients
• Ensure service levels and KPIs are consistently met
• Manage a team of plumbing and drainage engineers
• Handle a high volume of inbound and outbound calls
• Dispatch jobs and liaise with engineers throughout the day
• Deliver exceptional, personalised customer service
• Handle customer queries promptly and professionally
• Monitor job progress and update clients accordingly
• Log all activity accurately on the company CRM system
• Provide out-of-hours support one week per month (bonus paid)

Essential Requirements:

• Proven experience in account management or contracts management
• Industry knowledge of drainage, plumbing or construction
• Strong communication and interpersonal skills
• Excellent customer service background, including high call volumes and job dispatching
• Ability to remain calm, professional, and tactful in all situations
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highly organised with strong attention to detail
• Able to multitask and prioritise in a busy office environment
• Self-motivated, dependable, and a strong team player
• Excellent written and verbal communication skills
• Confidentiality and professionalism at all times
• Strong references required

What We Offer:

• Competitive salary with opportunity to earn more
• Bonus for weekend on-call cover
• 20 days annual leave plus public holidays
• Company pension scheme
• Free on-site parking
• Casual dress code
• Company events
• Excellent career development prospects

If youre a proactive and experienced scheduler or contracts manager with a customer-first attitude, apply now to join a growing company with a strong reputation in the commercial drainage and plumbing industry.