Back to search
Customer Account Coordinator
Location: LiverpoolSalary: £26,000 - £28,000 per annum
Who Are We?We are a global leader in manufacturing, specialising in three business areas: Architectural, Automotive, and Technical. Our mission is to be the global leader in innovative high-performance solutions, working safely and ethically.
The RoleA vacancy has arisen for a Customer Account Coordinator within a Customer Services Team based at our European Technical Centre, in Merseyside. The role will report directly to the Customer Services Manager. The main purpose of the role is to act as the main point of contact between customers and Architectural UK & Ireland for the order fulfilment process. This includes proactively processing and communicating customer demands to the order fulfilment chain in a cost-effective and timely manner, ensuring all issues are resolved quickly.
What Are We Looking For?You and Your Skills:
- Possess excellent communication and interpersonal skills
- Demonstrate the ability to communicate at all levels with both internal and external customers to maintain and build vital relationships
- Ability to work well under pressure in a fast-paced environment
- A self-starter and able to work on your own initiative as well as part of a team
- Able to organise and prioritise workload to meet demanding deadlines
- Ability to identify and action issues effectively
Benefits:
- 37.5 hours per week, Monday-Friday 8.30 am – 5.00 pm
- Flexibility with working hours/hybrid working
- 25 days holiday plus declared public holidays
- Staff Bonus scheme – up to 10% of basic salary, not guaranteed
- Pension Scheme (DC)
- On-site free car parking
- Staff restaurant
A full UK driving licence and car ownership would be an advantage due to limited public transport to the site.
