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Please note this is a 6 month fixed term contract and is a hybrid role, with 2 or 3 days (including Mon & Tue) office based. There is a very strong likelihood of a permanent role at the end of the fixed term period, subject to performance.
Our client, a leading supplier of carpet and flooring solutions are looking for an ambitious B2B Sales Support Executive to join their team.
As a Sales Support Executive, you will play a crucial role in managing the end-to-end process of requests and orders for B2B clients. You will act as the central point of contact for both clients and internal stakeholders, ensuring seamless communication and order fulfilment across locations nationwide.
Responsibilities
- Manage and oversee B2B client requests and orders from initial request to successful delivery
- Serve as the primary office-based point of contact for B2B client queries, ensuring timely and professional responses
- Collaborate closely with stores across the company network to guarantee order success and address any operational challenges
- Act as the liaison for store teams regarding B2B-related queries, offering clear communication and support
- Maintain accurate records of client interactions, orders, and resolutions in relevant systems
- Proactively identify and resolve any issues affecting client satisfaction or order delivery
- Support the sales team in administrative tasks related to the set up and management of B2B accounts
Skills and Experience
- Previous experience in a Sales Support, Customer Service, or Account Management role, preferably within a B2B environment
- Strong organisational and multitasking abilities with exceptional attention to detail
- Excellent communication and interpersonal skills, both written and verbal
- Proficiency in Microsoft Office Suite and familiarity with CRM systems
- Ability to build positive relationships with internal teams and external clients
- A proactive problem-solver with a customer-focused mindset.
Benefits
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
To find out more, get in touch ASAP!
