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An established company dealing with installations for commercial and residential clients, are currently looking for a Customer Service Administrator. The Customer Service Administrator role involves managing incoming calls regarding works, organising and scheduling appointments, providing support to existing clients, and monitoring progress and status updates.
- Salary: £23k - £25k
- 40 hours
- Office based
Customer Service Administrator responsibilities:
- Providing general administrative supportincluding managing the in-house email inbox and dealing with enquiries
- Handling calls confidently and politely, establishing the reason for the call and gaininginformation required to take relevant action
- Managing the company live chat, ensuring a prompt response to queries
- Booking in jobs through the client database, providing detailed information about the work required
- Coordinating projects, liaising with internal teams, clients, and subcontractors
- Assisting in the preparation and distribution of reports, documents, and presentations
- Ensuring accurate and timely documentation of project-related information through reports
- Accurately maintaining the in-house database, ensuring details are recorded and client files contain all documents needed for compliance purposes
- Responding to enquiries and providing necessary information to customers and clients
Customer Service Administrator skills:
- Experience in handling customer contact/complaints
- Ability to handle issues with an empathetic and common-sense approach, whilst remaining objective
- Ability to deal with difficult situations, work under pressure and meet tight deadlines
- Excellent verbal and written communication and interpersonal skills
- Excellent problem-solving /troubleshooting skills
