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Job Overview:
We are seeking a motivated and results-driven Account Manager to join our team. The Account Manager will be responsible for managing and growing client relationships, ensuring customer satisfaction, and driving revenue growth. This role requires a proactive approach to understanding client needs and delivering tailored solutions that align with business objectives.
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as the primary point of contact.
Account Growth: Identify opportunities to expand existing accounts by understanding client needs and offering relevant products or services.
Customer Satisfaction: Ensure client satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
Project Coordination: Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.
Reporting & Analysis: Prepare regular reports on account status, performance metrics, and opportunities for improvement.
Contract Negotiation: Assist in contract negotiations and renewals, ensuring terms align with company objectives and client expectations.
Market Research: Stay updated on industry trends, market conditions, and competitor activities to provide clients with relevant insights and recommendations.
Revenue Management: Achieve or exceed sales targets and contribute to the overall revenue growth of the company.
Qualifications:
Proven experience as an Account Manager or similar role in Telecoms & Technology preferably.
Strong interpersonal and communication skills with the ability to build rapport with clients.
Demonstrated ability to manage multiple accounts and projects simultaneously.
Proficiency in CRM software and Microsoft Office Suite.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Key Competencies:
Client-Focused: Committed to providing exceptional customer service and understanding client needs.
Detail-Oriented: Attention to detail in managing accounts, preparing reports, and coordinating with teams.
Proactive: Takes initiative to identify opportunities and solve problems before they escalate.
Results-Driven: Focused on achieving targets and driving business growth.
Adaptable: Comfortable working in a fast-paced environment and able to adapt to changing priorities.
Why Join Us?
Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
Professional Growth: Opportunities for learning, development, and career advancement.
Collaborative Culture: Work in a supportive team environment where your contributions are valued.
You will also receive:
Salary: circa £35-£40k (depending on experience/qualifications)
Working hours: Full Time Monday Friday 9am to 5.30pm
28 days holiday (including bank holidays). In addition, after one years service you are entitled to one extra day per year of service up to a maximum of five extra days.
Access to company bonus scheme (on successful completion of probationary period)
Company pension scheme (on successful completion of probationary period)
Access to benefits including a day off for your birthday, hundreds of high street savings, free Friday lunches, eye tests and winter flu jab, cycle to work scheme.
