1st Line Support Technician ________________________________________Location: OrpingtonSalary: £25,000 - £30,000 per annum________________________________________Are you an IT Professional looking for an exciting new role?About the companyOur Client is a growing MSP with well known clients in various sectors such as the health and finance.Position Overview As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.Responsibilities * Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.* Providing guidance to clients/customers and resolving complex fault tickets within SLA.* Conducting desktop and network troubleshooting/fault finding.* Acting as a WiFi administrator and handling WiFi troubleshooting.* Understanding and gathering customer requirements over telephone/Teams meetings.* Liaising with vendors to resolve queries.Candidate Requirements Essential Skills and personal qualities* At least 1 years of experience in a similar role.* Enthusiastic about IT with excellent written, verbal, and interpersonal skills.* Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.* Strong communicator, people-oriented, and eager to help solve client problems.* Able to multitask, manage tight timelines, and deliverables.* Prioritise tasks and work in an organised manner.* Work effectively under pressure with a dynamic workload.* Detail-oriented and able to think creatively, challenging the status quo when necessary.Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Back to searchService Desk Technician
Just IT
Posted 12 hours ago, valid for 15 days
Orpington, Kent BR69SH, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The 1st Line Support Technician position is located in Orpington with a salary range of £25,000 - £30,000 per annum.
- This role is part of a growing Managed Service Provider (MSP) that serves well-known clients in sectors like health and finance.
- Candidates must have at least 1 year of experience in a similar role and possess strong technical knowledge including Win10, Win11, and Office 365.
- Responsibilities include handling service requests, troubleshooting desktop and network issues, and liaising with vendors to resolve queries.
- The ideal candidate should be enthusiastic about IT, possess excellent communication skills, and be able to work effectively under pressure.
