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Please note this is a 6 month fixed term contract and is full-time, office based. There is a very strong likelihood of a permanent role at the end of the fixed term period, subject to performance.
Our client, a leading supplier of carpet and flooring solutions are looking for an ambitious Technical Advisor to join their Technical Operations Team.
The successful candidate will have a can-do attitude, capable of resolving technical problems for office and store-based colleagues, while providing excellent customer service throughout. They will have the opportunity to grow within the role, benefitting from a personal development plan designed and mentored by their manager, the Technical Operational Lead. The successful candidate will also have the opportunity to lead and develop projects that will help shape the future of how the company continues to operate.
This is a highly important role within the company, as technology is an essential ingredient to future growth and success. The Tech Advisor role is key to ensuring colleagues can continue to provide exceptional service to their customers.
Responsibilities
- Provide high-quality technology support for a large-scale national retailer q
- quickly resolve technology issues to minimise disruptions, allowing colleagues to go about their work
- Support and manage Microsoft Endpoint Manager (InTune)
- Manage and support Business Central environment
- Handle device configurations, updates, and security policies
- Offer dedicated support for desktop systems, including software and hardware issues
- Administer and support Office 365 applications and users
- Address access, email, and application-related issues within the Microsoft/Office 365 suite
- Assist with SharePoint administration, permissions, and troubleshooting
- Support a variety of devices, including laptops and mobile devices
- Set up devices for new employees and conduct necessary inductions
- Follow IT security best practices in all responsibilities
- Assist in monitoring and mitigating potential security threats
- Build and manage projects related to the technical operations of the company
- Manage and build rapports with 3rd party vendors.
Profile Experience and Knowledge
- Proven experience providing IT support or an understanding to the level required
- Hands-on experience with Microsoft Endpoint Manager (InTune)
- Proficiency in desktop support and troubleshootinExperience in Microsoft Office 365 administration and support
- Familiarity with SharePoint administration and support
- Familiarity with Microsoft Teams
- Familiarity with Business Central
- Experience supporting various devices, including laptops and mobile devices
- Strong understanding of IT security principles
About You
- Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users clearly
- Exceptional customer service skills, empathy, and patience when dealing with users of varying technical backgrounds
- Strong problem-solving skills and the ability to efficiently manage multiple tasks
- Adaptable and effective in a fast-paced environment
- Proactive with strong organisational and time management skills
- Attention to detail
- Ability to build good working relationships
- Flexibility and adaptability while maintaining a positive attitude
Benefits
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
For further information, get in touch ASAP!
