System Support Analyst

System Support Analyst (Part-time to Full-time)

TSR Legal are delighted to present an exciting opportunity to join the newly established Business Systems Support & Change Management Department of a well-regarded law firm. This role, reporting to the Programme Manager & Systems Director, is ideal for an experienced and skilled System Support Analyst with a strong background in Practice Management Systems (PMS).

About the Role

This position begins as a part-time opportunity (3 days per week) with the potential to transition into a full-time role. You will:

• Provide frontline PMS support and administration cover.
• Address business change requests related to system customisation, workflow management, report writing, and development.
• Initially focus on two key PMS projects:
  1. Yearly PMS Software Upgrade.
  2. Ongoing PMS Data Cleansing and Housekeeping.
• Expand responsibilities over time to support additional business systems and system change projects.

About You

We’re seeking a talented individual with:

• At least 3 years of experience with Practice Management Systems (PMS) in a legal setting, including administration, training, upgrading, data cleaning, support, scripting, and development.
• Experience as an analyst or developer (minimum 2 years), with demonstrated skills in:
  • Analysing and querying system data.
  • Presenting actionable insights.
  • Coordinating, designing, developing, building, and testing software applications.
• Previous experience with SOS Connect and Practice Manager (preferred but not essential).
• Strong problem-solving and organisational skills, with the ability to work independently and collaboratively on various projects and change requests.

About the Team

You will join a dynamic and collaborative team responsible for:

• Supporting, implementing, configuring, and integrating software applications to optimise business processes.
• Promoting system best practices, improving data flow, and enhancing efficiency for users and end clients.
• Leveraging diverse expertise and knowledge within the team to manage projects and ensure reliable, consistent support and change management.

What We’re Looking For:

The ideal candidate will bring:

• Technical Expertise: Strong knowledge of PMS and related systems in a legal environment.
• Analytical Skills: Proven ability to analyse and query data, develop solutions, and drive system improvements.
• Collaborative Mindset: A team player who values shared problem-solving and knowledge exchange.
• Proactivity: A self-starter with the confidence to manage and coordinate projects independently.

Please contact Rachel Phillips, Associate Director in confidence onr apply below: