Claims Manager

A well-established and growing law firm is seeking a Claims Manager to lead their talented team of claims handlers. This is an exciting opportunity to join a forward-thinking practice that values collaboration, development, and innovation.

The Role
As a Claims Manager, you will:

Provide training, guidance, and mentorship to team members to drive performance.
Oversee claims processing, review and approve claims, and ensure compliance with service-level agreements.
Conduct file reviews, supervise court document preparation, and perform internal and external audits.
Manage team training needs, deliver presentations, and develop training materials.
Participate in client reporting and make process improvement recommendations.
Handle recruitment, staff reviews, and appraisals while fostering a motivated and cohesive team.

The Ideal Candidate
You will have:

Previous experience in insurance claims processing, including at least one year in a supervisory role.
In-depth knowledge of civil litigation and experience managing litigated portfolios.
Exceptional communication, decision-making, and problem-solving skills.
Strong analytical capabilities with a keen eye for trends and process improvements.
Proven ability to lead, motivate, and inspire a team, both in-office and remotely.

Benefits

Hybrid working (post-training/probation).
Pension scheme and holiday trading options.
Birthday leave and paid volunteer time.
Access to retail discounts and health & well being resources.
Regular company events and comprehensive training opportunities.

This role offers an excellent platform for an experienced Claims Manager to make an impact within a progressive and supportive firm.

Apply today to lead and shape a high-performing team in a growing legal practice.