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Service Manager Sprinklers and Fire
Sidcup (Site based)
£45,000 - £55,000 DOE + Overtime + Company Vehicle + Pension + Health Insurance (Opt in) + Mobile Phone + Ipad + 25 days holiday and bank holidays.
My client, a well-established fire and security company, are seeking an experienced Service Manager to oversee and manage service contracts valued at up to £2 million, lead and support a team of engineers, and ensure exceptional client satisfaction from our newly established offices. The ideal candidate will play a pivotal role in troubleshooting technical issues, maintaining seamless communication with the service coordinator, and nurturing relationships with key accounts.
Key Responsibilities:
- Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
- Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
- Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
- Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
- Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
- Monitor service performance, ensuring adherence to budgetary and contractual obligations.
- Prepare and present performance reports, identifying opportunities for process improvements.
Requirements:
- Proven supervisory or leadership experience within the sprinkler industry.
- Strong technical understanding of sprinkler systems and associated services.
- LPC (Loss Prevention Certification Board) qualification is beneficial but not essential.
- Excellent problem-solving skills and the ability to manage multiple priorities effectively.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Demonstrated ability to work collaboratively within a team and build strong client relationships.
