Neighbourhood Response Officer

• Hourly Salary: £19.75 PAYE or £24.52 Umbrella
• Location: Orpington/St Mary’s Cray, Kent
• Job Type: Temporary, ongoing

We are seeking a Neighbourhood Response Officer to join a national housing association, covering the Orpington/St Mary’s Cray patch in Kent. This role involves a mix of in-office work and onsite visits, approximately three times per week. The ideal candidate will have robust experience in tenancy management, handling low-level ASB, conducting estate inspections, and performing tenancy audits.

• Conduct regular estate inspections and tenancy audits to ensure compliance with housing standards and regulations.
• Manage tenancy issues effectively, including low-level anti-social behaviour (ASB).
• Serve as the first point of contact for tenants, addressing and resolving their concerns promptly.
• Coordinate with various stakeholders to enhance the living conditions and safety of the neighbourhood.
• Ensure accurate and timely documentation of all inspections, visits, and interactions with tenants.

• Proven experience in tenancy management and handling ASB.
• Ability to conduct thorough estate inspections and tenancy audits.
• Strong interpersonal and communication skills to effectively interact with tenants and stakeholders.
• Must possess a basic DBS check.
• Valid driver’s licence as the role requires travel to various sites.

• Competitive hourly rate.
• Opportunity to contribute to the improvement of community living standards.
• Flexible working environment with a mix of office duties and onsite visits.

Candidates must be available to start with a week’s notice or less. This is an ongoing temporary position.