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- Providing a full comprehensive and proactive administration support including general day to day administration and general office support as needed (Filing / Scanning).
- Effective control and management of the PCDA board and supporting the quality team with the Obeya room to support in the delivery of high-class efficient service on key projects.
- Assist in the delivery of key activities and projects as required.
- Produce and log data to supply reports and analysis of quality certification and documentation as and when required.
- Handle incoming telephone calls, e-mails, enquiries and requests to the business in a professional and efficient manner ensuring an initial screening process is completed.
- Keep accurate and up to date data and ensuring that is maintained in relation to Quality Administration / Certification.
- Promote quality achievement and performance throughout the organisation.
- Maintain the companies Quality Administration Control processes to ensure that products are traceable and delivered with the correct certification / documentation.
- Carry out all relevant Quality Administration checks ensuring that all process documentation is stamped and or signed accordingly.
- Ensure that any discrepancies with certification or administration is highlighted, investigated and resolved prior to the deliver to the customer.
- Maintain standards and have clear SOP's in relation to the processes of the Certification and Documentation process which is clearly defined.
- Liaising with customers' and external auditors and ensuring the execution of the appropriate Certification and Documentation and compliance with the required specifications.
- Support the quality team in relation to the procedures for ISO 9001 and 14001.
- Determine and raise improvements to the processes.
- Strong administration and organisational capability, with a high level of attention to detail, prioritisation and planning skills
- Previous experience of engineering / manufacturing is essential
- Ability to prioritise workload and work on own initiative to achieve required deadlines
